When this happens :
It is expected that the sales representative is confident they have been working with a potential customer, who will follow through with entire sales cycle to win the leads. Many times due to un-availability at either ends or due to poor followups leads enter into over due cycle.
How it is impacting business bottom line :
Not to be dramatic, but overdue and delinquent customer accounts are impacting to your company and your bottom line. It has direct impact on business closure, moving further into sales funnel.
What is best way out :
You need good software solution, which keeps track of potential customer’s entire details including their preferences like they need to be called over voice or texted by SMS or over email. Further, client’s deal value, deal closure date and interest in your product is very important. Keeping track of such information integrated along with your calendar helps sales representative to contact his leads in time.
Bsuite CRM has state of art calendar and scheduler to avoid creating any of such scenario.
We show the list of records with appropriate parameters which have passed its due date and also mention the time period (in days) that the user last communicated with the case.